1. What should I do if one or both of my insoles become unresponsive, and I am unable to establish a connection?

If one or both insoles become unresponsive:

1. Plug the insoles in to charge. After 15 minutes and while they are still charging, tap the insoles lightly to ‘wake them up’ and try connecting to your smartphone via the Device Details screen.
2. Toggle Bluetooth off/on in your smartphone settings.
3. If you are still unable to establish a connection: contact Celestra Health by submitting a ticket through the Help function in the app.